Help Centre

How To Order

Thanks for visiting our Help Centre. The best way to order through PromoPays is ordering online at the convenience of your home through PromoPays Design Studio, where you can create a free account, pick the product you want to customize, and start designing your product. Once you are happy with your design, you can checkout to finalize your order. You can also call us or email us and we will help you with the rest.

We are always happy to provide quotes by email or phone.  Just give us a call (1-888-711-3114) or send us an email and we will get right back to you. Please check our office hours for full details if you wish to call us.

Artwork Specs

If you want your t-shirt or apparel to be printed at the highest quality possible, you need to submit or upload a high quality artwork file. The better quality the artwork file is, the better quality your t-shirt or apparel will turn out.
If you do not know what type of artwork file to submit or upload, or if you need us to create a free virtual proof or mock up of how your finished product will look like, please visit:
PromoPays Artwork Specifications

Frequently Asked Questions

Here are some of our most popular FAQS:

• When I upload my artwork, there is a white box or white background around my artwork, how do I make this disappear?
• How do I get a quote?
• Will you ship my order without payment?
• Why does my order status say “Pending Auth”?
• Can I reorder a design I have previously ordered?
• Can I use a credit card to pay for my order?
• How do I add notes to my order?
• When will I receive my order?

To view the rest of our frequently asked questions in our help centre, please visit: View All FAQs