Promopays - Frequently Asked Questions

THE ORDER PROCESS FOR CUSTOM APPAREL?

Request a Quote.
Approve the Quote.
Reasonable due date shall then be determined.
Send artwork, free virtual proof will be prepared.
Approve the virtual proof.
Invoice and Payment form sent to client.
Complete payment form and fax back to 416-233-6460.
Print production begins.
Quality inspected, and packaged.
Client is notified that the order is completed. Shipped or Pick up.

Lead times or Turn-around or Print production?

Most custom apparel orders have a print production of 7 business days, this does not include shipping times. Depending on how much customization is involved, print production may take up to 15 business days.

For large quantity orders, a custom turn-around time will be estimated and displayed with your quotation.

We recommend that orders should be placed 3 or 4 weeks prior to your event or due date.

Promopays has RUSH options available, we are able to do some custom apparel jobs in 1 day - 3 days. Rush charges will apply.

GUARANTEE?

We guarantee that your order will be kept in strict confidentiality. Any and all agents representing privileged information. (Meaning corporations, actors, sport athletes, or any famous persons, information will be protected under the Information Act, and will not be displayed or advertised, unless we have the written consent from the agent or persons involved).

All our products are inspected before delivery to guarantee that your products are free from defects. If product is damaged via shipping, please notify Promopays representative and courier person or (carrier meaning transportation or cartage company) in writing via email within 15 days of receipt.

THE RETURN POLICY?

Promopays believes in quick resolutions. Our mission is to provide our clients with a risk free environment to purchase products. If you have a problem, you must contact our customer service department within 5 business days of receipt of goods. We will work with you to resolve the problem.

Please note that Promopays will not accept any return of goods unless the customer has been issued a Return Authorization Number (RAN).

SET-UP/SCREEN CHARGE?

The majority of products being offered by Promopays, have a setup or screen charge that is needed for customized orders. It is the series of processes which your logo or product branding may need to be formatted to make a custom impression (die, digitizing, plate, or screen print). Repeat orders may not be charged a setup or screen charge depending on the supplier of the product.

I NEED LESS THAN THE MINIMUM ORDER, CAN YOU PLEASE HELP ME?

Yes we can do some promotional products under the minimum order, though the unit cost will increase.

What is a DST file or DIGITIZING?

DIGITIZING is the terminology used when transferring a regular file such as a jpeg into a DST file. This DST file allows the embroidery machine to read the artwork and position the needle accordingly. Charges vary on artwork, length, size, height, and stitching count. This will be quoted on your request.

I NEED CLOTHING SCREEN PRINTED?

Prompays has its own in-house screen printing equipment. This is where it all began for Promopays. Screen printing is our favourite work. We take pride in our artwork and our finished product. Screen printing is the oldest form of printing. We find it to be the most durable and practical way to print apparel. There are many different setup costs for all different types of work. Please contact us for a quote and we will help you with the rest.

DO YOU SELL BLANK PRODUCTS AS WELL?

Some products can be purchased blank. Please send us your request.

WHAT ART FILES DO YOU ACCEPT?

Please review our artwork specification page:
http://www.promopays.com/artworkspecs.html

ARE PROMOPAYS' PRODUCTS AVAILABLE TO SHIP OUTSIDE CANADA?

Not all of our products are internationally border friendly. Some items are very difficult to clear customs. Custom charges may apply and shipping may delay. The North American Free Trade Agreement allows most non-clothing items to pass customs easily. Promopays can recommend and direct you towards products that are more border friendly. Promopays will notify you before hand.

I NEED A RUSH!

Promopays offers rush services. We can do certain apparel like t-shirts as fast as 1 day. Just send us your rush request, and we will confirm with our print production department if we can do the rush.

Specializing in Custom T-shirts, Personalized Apparel, Screen Printing & Embroidery.